Terms of Use

Terms of Use

Note: Web site is pre-alpha version, if any technical issues/problem get in touch with Shrusti Travels Team.
  • Introduction
    • The terms and conditions below govern your use of this website and by accessing this Website you agree to be bound by them. If you do not accept these terms and conditions, please don't use the our Website.
    • This Website is provided to you by Shrusti Travels, a company registered in Bengaluru, Karnataka India. Our registered office is at 3rd Floor # 189/44, 10th cross Wilson Garden, Bengaluru Karnataka India.
    • We may change these terms and conditions at any time without notice by updating the terms shown on this Website. It is your responsibility to review the Website terms and conditions each time you enter the Website to ensure you are aware of our latest terms and conditions. Your use of this Website after a change has been made signifies your acceptance of the revised terms.
    • You, as the user of our Website, can use our Website for your own personal, non-commercial use any manner.
    • You need to register with our Website in order to rent a car or certain parts or functions of our Website, You use your username and password and You provide correct, current and complete information about yourself for registration.
    • You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.
    • Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these terms.
    • User should hold a valid Indian driving licence. If not an Indian citizen, member must have a valid International driving licence. Personal Information and Documents: The user has to present a valid driving license at the vendor location before pickup. In case the user is unable to present the same, the booking shall stand canceled. If the user is not an Indian citizen, he/she must present a valid International driving license at the vendor location before pickup. In addition to the above, user has to produce any one of the following ORIGINAL Identity Proofs at the time of picking up the vehicle- Passport, Voter Identity Card or PAN Card, etc.
    • holidayofferhub vehicles must not be used by a user under the influence of any substance that impairs his/her ability to drive, like alcohol, drugs, narcotic substances. A zero-tolerance policy is adopted in such cases.
    • holidayofferhub vehicles must not be used for carrying out any crime or illegal activity.
  • Booking and Payment
    • The customer has to pay the car hire/rental charges as per the applicable rates and payment schedule that is mentioned on the holidayofferhub.com website at the time of booking.
    • Customer should also pay parking charges, toll-charges, service tax, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law's for using the car hire services.
    • Use of the services offered by SHRUSTI TRAVELS is at the customers risk. SHRUSTI TRAVELS renounce claims of all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by SHRUSTI TRAVELS. Being liable of SHRUSTI TRAVELS is excluded to the fullest extent permitted by law.
  • Refund policy
    • The cancellation must be done by the phone or email within 12 hours of pickup time. Cancellations can be made by the booking ID provided at the time of booking the car.
    • If a customer cancels 12 hours prior the pick-up time, 15% of the total trip cost will be deducted.
    • If a customer cancels within 12 hours prior the pick-up time, no refund.
    • The refunds amount will be transfer online to the customers bank account. No cash refund requests.
    • The amount will be refunded approximately within 7 business days.
  • Misuse Terms
    • Traffic violation: Customers has to pay for any traffic violation tickets received during their journey. If traffic department sends violation tickets directly to Shrusti Travels, then charges are made to customers’ debit/credit card which is informed to customer further.
    • Over speeding: Vehicles are considered as over speeding, if the users drive beyond the maximum speed of 95 km/hr. A penalty of Rs. 500 will be charged on the first time, followed by a further 2nd time penalty of Rs. 1000 and 3rd time instance total of Rs. 3,500/- penalty. After the third time, Booking will stand cancelled and Shrusti Travels shall get the right to take back the Vehicle and terminate this Agreement.
    • Car spare part changed: Changing or removing any spare parts of the vehicle incur penalty. In case of emergency, the customer should inform Shrusti Travels and act as per advice. Customers will be charged a penalty of Rs. 5000 over and above the cost of spare part.
    • Running vehicle in damaged conditions: Customers are advised to inform Shrusti Travels immediately in case of any accidents/damage. Customers are not advised to drive the car in such conditions. In such case, customers will be charged for the cost of spare parts on actuals.
    • Tyre misuse: Tyre damages caused due to driving in bad terrain and continued driving in case of tyre puncture, customers will be charged for the cost of tyre on actuals.
    • Unauthorized activity in the car: Use of car for commercial activity such as product sale and promotion and carrying goods is strictly prohibited. Customers are not allowed to carry arms, ammunitions and banned drugs. In addition, in such cases, customers will be charged a penalty of Rs. 5000.
    • External branding: Pasting or painting any external brand promotion on/in the car is not allowed. Any form of external branding on/in the car is prohibited. Customers will have to pay a penalty of Rs. 5000.
    • Tampering with devices: Tampering with the odometer is prohibited, GPS device and in-car technology devices. In such cases, Customer has to pay a penalty of Rs. 1000 and over, in addition to the actual cost of the device.
    • Deliberately driving the car in water: Customers will be charged for the actual cost of repair and spare parts.
    • Producing fake and tampered personal documents: Penalty of Rs. 1000 is charged by the customer, if found guilty.
    Diversion: Driving car into unauthorized or government banned areas are not allowed. In case of change the course of their trip, customers must inform to Shrusti Travels. All Self-drives are geo-fenced and customers have to pay a penalty Rs. 10,000 if the car trespasses into banned areas